FAQ

 

About the Tiles

What are Feltro tiles made of?

We can’t talk about Feltro without looking at the wonders of wool! Our vibrant tiles are made with 100% soft-to-the-touch sheep wool which is natural, renewable and safe. The wool is processed, felted and dyed without chemicals in a family-run mill with a long history of high quality and innovation. This felt is naturally flame retardant, resistant to staining, easily cleaned and durable; all qualities that lend the tiles’ longevity while also making a positive environmental impact. The tiles are rounded out with carefully selected foam and powerful magnets to give Feltro it’s unique playful quality.

Fun Fact: Pure wool felt has long continuous fibers, which make it more resistant to pilling compared with synthetic felt, which has short fibers. Go nature!

Are Feltro magnetic tiles safe?

Feltro offers lasting enjoyment when used with reasonable care and consideration. The magic of Feltro comes from powerful magnets that are securely embedded within the tile and which are safe for human contact. These magnets, however, can affect electronic devices, so avoid prolonged contact with objects like your phone or computer. Rest assured that each production run undergoes quality assessment at our manufacturing facility, as well as third-party laboratories that specialize in toy safety testing. All products conform to safety specifications for ASTM F-963, CPSIA & CCPSA.

Should any stitching come loose or a magnet become exposed, stop using the tile, and contact us at hello@playfeltro.com to arrange for a repair, or replacement tile.

How do I care for and clean my Feltro?

We know play can be messy. Feltro is layered with pure wool felt, which naturally resists dirt, stains and bacteria.

Loose dirt and debris can be removed dry by brushing the surface of the tile with your hand or lint roller. Tiles can also be refreshed by vacuuming.

For liquid spills, we recommend washing soiled tiles by hand. Shake the tile to remove surface liquids or run cold water over marked area. Use a cloth and mild soap to dab or brush away stubborn marks.

If a deeper clean is necessary for an individual tile, Premium Feltro is machine washable in a cold, low agitation cycle with a small amount of soap. Wash and air-dry, just as you would treat your favourite wool sweater. Tiles dry best standing up on their edge, lying flat on a towel, or hanging. WARNING: Do not put wool tiles in dryer. We don’t recommend machine washing all your tiles all the time. Machine washing should be reserved for major messes and for only the individual tiles that need it.

How can Feltro stick to the wall?

Get ready to impress your friends! Because Feltro is edged with magnets, it can be secured to many metal architectural and design features around your space. This allows for beautiful and unexpected creations. You may discover some metal hidden in the outward facing edge of your drywall. Walk Feltro around your space to find out what it can hang on to! How many tiles can you hang at a time?

How many tiles do I need for my home/classroom/office?

Oh the things that you can make with one tile! However, the more tiles you have, the bigger your creations can become. There is no formula for this - that’s the magic of Feltro. From our experience in the studio and at events we do have some tips we would like to share that can help unlock your Feltro potential.

10 Tiles - Ideal for an individual and small groups to begin exploring all things Feltro. Learn your basic shapes and connections with this travel-friendly quantity as you discover smaller structures, costumes and colourful design accents.

20 Tiles - Perfect for larger structures and forts, elaborate costumes and cooperative play, you can never go wrong with a few extra tiles. Great quantity to avoid sibling rivalries, introduce a class to Feltro or for use at your next team-building event.

50 Tiles - Watch the biggest playscapes and structures come to life with our largest online offering, The Kitchen Party. Ideal for open and dynamic play spaces that see group and individual play across any age.

50+ Tiles - The sky is the limit! Please contact hello@playfeltro.com for order of 50 tiles of more. Where do you want to use Feltro? Let us know about your space and we’ll be happy to find the best solution for you.

To see example of what people are making with Feltro, check out our Create page and our Instagram.

Where is Feltro made?

All Feltro products are prototyped and developed in Toronto, Canada. Tiles are manufactured in the USA with a combination of semi-automated and hands-on assembly processes. Each tile, therefore, takes on subtle characteristics of machine and hand-made quality. Research, development and fabrication techniques combine efforts from skilled and certified manufacturers in Canada, the USA and China.

How did you come up with this idea?

To learn more about where Feltro came from, please check our Story page.

Purchasing and Sales

What are your terms and conditions of my Feltro purchase?
Our policy lasts 30 days.To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. To complete your return, we require a receipt or proof of purchase. Note: Please do not send your purchase back to the manufacturer.  

If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

Refunds Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of business days.

There are certain situations where only partial refunds are granted: (if applicable)
* Printed materials with obvious signs of use
* Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
* Any item that is returned more than 30 days after delivery

Additional non-returnable items: Gift cards, discount codes and downloadable materials.

Late or missing refunds If you haven’t received a refund yet, first check your bank account again.Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done this and you still have not received your refund, please contact us at hello@playfeltro.com.

Sale items Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges We only replace items if they are defective or damaged.  If you need to exchange it for the same item, send us an email at hello@playfeltro.com and send your item to: 25 Hollinger Rd. Unit 10, Toronto, ON, M4B 3N4, Canada.

Shipping Orders delivered to certain territories may be subject to taxes, import duties, and customs fees as required by the receiver’s country, and are the responsibility of the recipient.

To return your product, you should mail your product to: 25 Hollinger Rd. Unit 10, Toronto, ON, M4B 3N4, Canada.You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. Depending on where you live, the time it may take for your exchanged product to reach you, may vary. You should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
 

How can I place large orders of Feltro for my institution, or retail store?
To place an order of more than 50 tiles, please contact us via email hello@playfeltro.com. We welcome any questions about institutional, bulk, retail and wholesale opportunities.
 

Contacts and Events

How can Feltro be part of my event or conference?
Feltro is loved by event and conference participants! Visitors are often drawn to Feltro because of it’s vibrant colours, interactivity and the curiosity of how it works. The magic of magnets offers a tangible ‘wow’ factor when people hold the tiles in their hands and play with them. To learn more about how Feltro can work at your event, please send some details about it in an email to hello@playfeltro.com
 

Are you able to do a demo/train my staff how to use Feltro in an educational setting?
We always welcome the opportunity to visit the spaces where Feltro finds a home. We offer workshops and training for how to get the most out of Feltro through play-based learning. We can provide staff, teachers and parents with a base for adapting Feltro best to your space and curriculum. Please contact hello@playfeltro.com to learn more about these options.